We've answered some of the most frequently asked questions below. If you don't see the information you're looking for, please contact us.
ProductsDo spices spoil?
Well nothing lasts forever, but spices have very long shelf lives. Best to keep them out of direct light, in a cool place and away from moisture. Some spices gradually lose their color; paprika will pale over time…. But, by and large the flavors do last a very long time. Sometimes there is natural clumping due to natural moisture in the spices. Just give a mix and they’re good as new.
We recommend using a bottle within 2 years of opening. However, we doubt it will last that long!
Store your spices in a tightly capped container and avoid heat, moisture and direct sunlight.
Keep your spices are away from heat, moisture and direct sunlight. Avoid storing over the stove, dishwasher, sink or near a window.
We do not recommend freezing, as it does not extend the shelf life. Repeatedly removing bottles from the freezer may cause condensation to form and accelerates the loss of flavor and aroma.
We do not use cheap fillers; we use only the high-quality spices from around the world to create our blends. On some of our bottles, we even list our spice percentages by volume so you know exactly what is in each blend.
No, they do not. The reason is that because we blend spices of varying sizes, shapes and densities, a shaker which essentially acts as a filter, will alter the blended quality of the spices.
Of course, some of our best suggestions come from our public, and you never know whether it becomes an addition to our product line.
ABSOLUTELY!! We love to hear how our spices are used, and while we suggest uses, we find that our customers can be much more creative in their application than the creators of the blends themselves. Please, please, please share. We want your recipes and hope to include them and incorporate them within our website. To submit a recipe fill out our contact form!
The simple truth is that they sell out very, very quickly!! Our sales have grown dramatically within our existing customer base, and we get new customers all the time. With that said, we never know which stores have which products when, but when you do find them, buy them.
We use only the very finest varieties of spices available, and we very carefully blend them in an extremely modernized and up-to-date facility under laboratory-like conditions. We do not use inexpensive fillers, and we design our blends to maximize the richness and flavor of the individual components in a unique taste and blend. Our formulas are secret, but the amazing tastes and flavors we create are readily available to the public in beautifully designed and elegant bottles that also happen to look great in the kitchen and on your shelf.
We felt strongly that while people were always looking for ways to simplify their lives, they also wanted to cook a home-made meal. But, how to combine the two? We decided to do that by taking the guesswork out of food prep, by creating a wide variety of quick, easy to use, premixed flavors and tastes of the highest quality to suit most every palate. No need for messy kitchen and guessing. We’re thrilled that you, the consumer responded by creating a cult-like following to our blends. Check out some of our testimonials, and thanks tons.
The line was created by an Australian father and son team who were not only culinary aficionados but great at design as well. We have since enhanced the design, and we always get a kick out of where we find the bottles. They have been seen as props on sets of TV shows, in magazines, and we find them frequently at trade shows where they are used by vendors to feature their own products. Great product- great design- word gets out. Hey, what can I say? We’re proud.
Allergies & Diet
You have to check the individual bottles for your particular allergy or concern. They are free of included gluten, but the facility does package nuts, and there can be traces of gluten on the machinery.
Allergies & DietDo your products contain gluten?
Although spices and herbs are naturally gluten-free, our products are made in facilities that may contain traces of wheat and soy.
Allergies & DietWhere can I find nutrition information on your product?
You can find the nutrition info for each of our products on the product page of the item.
Allergies & DietIs your product Kosher?
All the blends are OU certified, and other products are in the process. Always look for the OU symbol to be sure.
OrderingWhat forms of payment do you accept?
We accept VISA, Mastercard, Discover, AMEX, all major credit cards and Paypal
Once you place your order it cannot be canceled. If for some reason you believe your order was placed by mistake please email us immediately at email@example.com.
OrderingIn order to get the discount when ordering 6 or more, can we mix packs or do we have to get the same flavor?
You can definitely mix and match. You can get 6 of 1 or 1 of 6 and anything in between.
OrderingWhy isn’t my coupon code working?
Coupon codes are only available for USA orders. Coupon codes cannot be combined with other discount offers or codes.
Shipping & ReturnsDo you offer free shipping?
Yes, we currently offer free shipping (along with 20% off) for all orders of 6+ items within the US. If you are ordering more than 6 items through our website, use the code AMAZING during checkout to get your order shipped for free.
Shipping & ReturnsDo you ship internationally?
We ship to Canada ONLY. Duties and taxes may apply. Dangold Inc is not responsible for these fees. You may email us at firstname.lastname@example.org for special requests but shipping internationally is expensive and we cannot guarantee we will fulfill your request.
Shipping & ReturnsHow much does shipping cost?
For 1 - 5 products we charge a standard fee of $8.99, which is seriously discounted! It costs us much more to ship. For 6 or more items, when you input the code AMAZING we offer FREE shipping and 20% off.
Shipping & ReturnsHow long before my order ships?
As a rule, we try to ship the same day but that is not always possible. There are rare occasions where we have to wait for inventory replenishment, and it will take a couple of extra days to ship your order.
Shipping & ReturnsHow long does the shipping take?
Shipping can take anywhere from 2 -5 business days based on the shipping method you chose and product availability.
Shipping & ReturnsWhat is your return policy?
You may return new, unopened items within 30 days of delivery for a full refund. To view tour return policy in full click here.
Shipping & ReturnsHow do I initiate a return?
To initiate a return please fill out our contact form or email us at email@example.com. Please include your order # and reason for return in your message.
Shipping & ReturnsWhat should I do if I receive a damaged product?
Shipping & ReturnsWhere are you located?
Our main office is in New York, but we ship out of a warehouse in Los Angeles.